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Training from Firstclass Xec

_________________________________________________________ Microsoft Office Training > Team Leadership > Personal Development > Customer Service Training > Executive Development
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Training for Today's Time-stretched Business Professionals
 
Helping you to get the best from your people is our business, and has been since 1993.  Welcome to Firstclass Xec! 
 
We offer a comprehensive portfolio of high quality training, at highly competitive prices, starting at well under £100 per delegate.
 
Courses can be delivered at our modern, purpose designed facilities in Warrington, Cheshire close to the M62, or at your premises anywhere in the UK.
 
 

Firstclass Xec

The International Business Centre

Delta Crescent

Westbrook

Warrington

Cheshire

WA5 7WQ

 

Tel: 01925711000           Email: cathy@firstclassit.com 

   

Microsoft Office Training
 
Our Microsoft training courses are concise and to the point, with lots of practical tips and shortcuts.  We cover all the most popular applications including Word, Excel, PowerPoint, Outlook, Access and Project from beginner to advanced level.
 
 
 
 
 
 
 
 
 
 
 
 
 
We focus on the needs of business users, enabling your people to quickly acquire the skills they need to accomplish those all important tasks quickly and effortlessly.
 
Although our training centre is located in Warrington, Cheshire we regularly provide training at customers' premises throughout the North West and UK-wide.
 
What's more, if our standard courses are not quite what you want, we can customise your training to meet your needs precisely; and usually at no cost.
 
And if you want to run your training inhouse, you don't need a dedicated training facility as we can supply all of the equipment too; including laptops and data projectors.
 
 
 

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Team and Individual Development

 

Teams are the powerhouse of any organisation, whether they are serving the customer directly or providing essential services to other teams within the organisation.

 

Our courses, based on a blend of research and experience, are designed to provide Team Leaders with all the Leadership and Management skills they need to lead, motivate and energise their teams to deliver high performance.

 

Equally important is that every team member has the skills to be effective in their own role and in making a full contribution to achieving the team's goals.

 

So, in addition to Team Leadership training, our courses cover Communication Skills, Time Management, Negotiation plus many others to enable your teams to deliver high performance.

 

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Customer Service Training
 
Customer Service Excellence is good for customers and good for business!  Especially during difficult trading times. 
 
It enhances customer loyalty, increases retention and drives up profitability.  What's more it sets you apart from the crowd.
 
 

 

 

 

Unlike many training organisations, we take the view that Customer Service is an organisation-wide issue rather than just the responsibilty of front-line staff.  As such our training programmes go much further than just front-line staff training.  

 

Our programme includes courses for Team Leaders and Senior Managers enabling them to create a postive service culture, an effective service environment; and when you put it all together, an outstanding service experience for your customers.

 

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